Amidst the crisis, when a national lockdown was imposed in March 2020, M&P realized it is not feasible to assume that our clients could easily walk into our courier centers and book their shipments.  To make the matter worse, all public and private transportation were closed, further hindering people from reaching our centers. Home Pick-Up Service was hence initiated by M&P so that our cash customers can book a pickup and get their items collected from the doorstep. Thereby, M&P ensured it was following through with safety measures imposed by the local government.  Our retail and customer service team showed great zeal and determination. Even the pandemic was unable to stop them from doing what was required to fulfill our commitment towards our customers.  The combined team effort led to staggering upselling performance alongside ensuring that our customers and their businesses keep prospering during this challenging time too. HPS not only enabled us to fulfill our brand promise but also helped us gain the trust of many existing and new customers.  During the initial tough days of lockdown when our lives had come to a halt and people were unable to go out and buy even the basic necessities, we as a courier company, took on the responsibility and launched a free home pickup service in major cities of Pakistan. Our team ensured all necessary COVID-19 precautions were followed and served the customers with full dedication. Mr. Wasim Gillani Head of Retail